All in all, this is the best helpdesk solution I've used in a SMB environment. Some of the out-of-the-box default options are oddly specific or outdated, such as the default ticket close dialog, which we ended up removing a lot of irrelevant options from. That's not a big deal for me, but it could be an obstacle for some. Some features and functions require server-side configuration. A search of the support forums usually finds an answer fairly quickly so this isn't a big problem. Overall the documentation is pretty good, but there are some weak spots, and some features weren't described well enough in the documentation. Navigation is easy, and you can get to most items in multiple ways depending on where you are. This is a practical, useful tool for fast and efficient work, it's not a marketing presentation, and I appreciate that. Most functions can be gotten to with a few clicks, no secret hidden menus, no swooping animations or other gee-whiz nonsense. Fortunately, Lansweeper has not jumped on the current bandwagon of making interfaces that look pretty but slow down productivity.
The ease with which you can administer machines and manage inventory, plus the integration between ticketing and inventory and the advanced scanning features mean we were able to replace three separate tools with this one package. Initial setup was fast and fairly straightforward. knack for creating SQL reports and scripts.Great selection of features.broad interest and good working knowledge of IT.thorough knowledge of written and spoken English to correspond with customers from all over the world.+5 years of experience in technical support (IT issues specifically) and/or system administration.communicates fluently and in a friendly manner.is committed, hands-on, eager to learn and share information.Work with Partners to envisage the next generation of groundbreaking solutions leveraging Lansweeper technology. Advise Lansweeper partners on opportunities to grow their business with Lansweeper through Integrations, OEM and MSP partnerships.
can think out of the box and offer creative solutions. Glary Utilities is free system utilities to clean and repair registry, defrag disk, remove junk files, fix PC errors, protect privacy, and provides more solutions to other PC problems. Support the Lansweeper Partner team with technical, industry and product knowledge.analyzes challenges before tackling them head-on.You are living in or willing to relocate to Austin area.Īre you the new Technical Support Engineer at Lansweeper?.You progress in your career by continuously learning and expanding your skillset.You assist with developing technical documentation.You communicate with our customers via email, for complex support cases it might be required to provide support via phone.You do not believe in one solution fits all, and can tailor technical advice toward the needs of our customers.You evaluate each solution you present as our technical support cases are all unique use cases that require a custom solution.You advise our customers who are knowledgeable IT professionals to efficiently tackle their challenges.Not sure that lansweeper will allow this though, and I usually. If your app supports it, and you want to do it, you could disable the application authentication and rely on Azure. You analyze and troubleshoot a wide variety of technical support cases as the Lansweeper product spans everything that is IT. The application proxy (if set up to do so) will use Azure SSO as a gatekeeper to access the app, so you need to be authenticated with Azure to get to the login page.Discover more about Lansweeper impressive growth on this video Careers - Jobs - Lansweeper NV If you believe you have what it takes to help us take Lansweeper to the next level contact us now! A day in the life of Under the "work hard, play hard" motto we want employees to grow professionally through ongoing learning and taking on new challenges. Our high-performance/high-reward culture emphasizes improvement and progress. We currently discover and monitor around 100 million connected devices from 25,000+ customers, including Mercedes, FC Barcelona, Michelin, Sony, Carlsberg, Nestlé, IBM, Maersk and Samsung to governments, banks, NGOs, and universities, driven by its 180+ strong teams in Belgium, Spain, Italy, Ireland, UK and the USA.Over 90% of our customers renew their subscriptions every year and we onboard 250 new customers every month.
Lansweeper is an IT asset management software helping businesses better understand, manage, and protect their IT devices and network. We now need a Technical Solution Engineer to help us scale and to take Lansweeper to the next level. This module will query the MSSQL database for the credentials.
With $150 million funding round received recently from Insight Partners and impressive yearly revenue growth, Lansweeper is rapidly expanding its team. Lansweeper, by default, creates an MSSQL user 'lansweeperuser' with the password is 'mysecretpassword0', and stores its data in a database called 'lansweeperdb'.